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Some Samsung Galaxy S8 And Galaxy S8 Plus Owners Are Randomly Missing Text Messages
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Some Samsung Galaxy S8 And Galaxy S8 Plus Owners Are Randomly Missing Text Messages

 

Did you hear about missing text messages in Samsung Galaxy S8 and Galaxy S8 plus? Users from the US, Canada, Australia and Europe complain about not receiving all text messages sent to them. Perhaps the only thing worse than missing an important text message is missing an entire thread of text messages, but that’s what’s been happening to a few unlucky Samsung Galaxy S8 and Galaxy S8 Plus owners over the past month.

The messaging bug, that is affecting users on all four major U.S. mobile telephone networks, and also owners in Canada, Australia, France, and the U.K., appears to affect short messaging service (SMS), the method accountable for sending and delivering text messages over cellular networks. In a Reddit thread about the texting bug, Galaxy S8 owners report being ready to send messages but not being able to receive them, and claim that not every text is affected.

Why it matters to you?

If you’ve been missing out on texts on your Galaxy S8 smartphone, you’re not the only one. A growing number of Samsung Galaxy S8 owners are reporting such issues.

Who reported the bug?

“[Galaxy S8 Plus] Orange France. I miss also texts, it is random though,” Masteryoan said. Aquie5t added: “I’m in Australia on Optus and I have had the problem as well. Using both Android Messages and the stock Samsung Messages.”

Culby, another user, said: “Ahhh. I missed some important work texts earlier in the week that resulted in me dragging my ass into the office three hours early, only to find out that I didn’t have to.”

“I know I have missed a couple. Textra on Bell network in Ontario, Canada,” Londave said.

It may be a firmware issue. On troublesome Galaxy S8 units, third-party messaging apps do not fare much better compared to Samsung’s default app And at least one Galaxy S7 Edge owner reported missing messages.

Turbomuffler says, “I’m missing a few messages. Galaxy S7 Edge, Android Messages app, AT&T. It caused me to drive an hour out of my way to an event that was canceled via a text that I didn’t receive.”

Official statement and solution

In an e-mailed statement on last Wednesday, a Samsung spokesperson acknowledged the bug:

“There are multiple conditions that could contribute to issues with SMS messaging on mobile devices. We have received a limited number of inquiries from customers about this and are working with each of them individually to address their questions and troubleshoot their issues. We will continue to promptly investigate and resolve any issues brought to us by our customers. Customers with product questions or issues should contact 1-800-SAMSUNG so that we can help them.”

There is no fixed repair, but some Galaxy S8 owners have had results with disabling Advanced Messaging in Samsung’s SMS app, turning off Wi-Fi calling, resetting the Text Messages app, and taking away Google ‘s Android Messages on the Galaxy S8’s battery optimization service. Others report that popping their SIM card into another smartphone does the trick.

In the UK alone, 96bn text messages were sent in 2016, according to data from regulator Ofcom. However, SMS usage is in decline, down 5.5% in 2016 year-on-year and down from a peak of 151bn in 2012. Thanks to “over-the-top” messaging services such as WhatsApp and Facebook Messenger. But many services, including those such as Facebook and WhatsApp that use SMS for two-factor authentication. Samsung users may get issues in accounts if the Galaxy S8 and others are missing text messages.

The Guardian observed the bug on two distinct networks, missing one out of five SMS messages like two-factor authentication codes.

It could be a small-scale problem

It’s not clear how widespread this problem actually is. Although there are a number of threads on Reddit about it but probably doesn’t exceed a few hundred. It may well be that not all that many users are actually having this problem.

image credit: cnet

About The Author
Pratiksha Jangid